Refunds

Effective [[EFFECTIVE DATE]]

If Makitro Pro isn't right for you, you get your money back. Ask within 14 days of purchase and you'll get a full refund, no questions asked.

How to ask

Either way works:

• Through Paddle. Paddle is our reseller and merchant of record, so it processes all refunds. Go to paddle.net, find your order with the email you bought with, and request a refund. You can also reply to your Paddle receipt.
• Email us at [email protected] from the address you bought with. Including your order number (it starts with txn_ or is on your Paddle receipt) makes it faster, but it isn't required.

What to expect

• The full price is refunded, including any tax charged, to your original payment method.
• It usually shows on your statement within a few business days, depending on your bank.
• After a refund, please remove the license in Makitro › Makitro Pro. Makitro checks licenses offline, so we can't switch it off remotely; we trust you. Everything free in Makitro keeps working.

After 14 days

Write to us anyway. If something's broken, we'll try to fix it, and we'll consider refunds case by case. This doesn't affect any rights you have under consumer law where you live.